F.A.Q

KHUSH FAQ & CUSTOMER SERVICE

SHIPPING INFORMATION

UNITED STATES:

SHIPPING METHOD ESTIMATED DELIVERY TIME PRICE
Standard Shipping over $100 USD 3-10 business days FREE!
Standard Shipping under $100 USD 5-10 business days $7.95 USD
Express Shipping* 2-3 business days $15 USD
Overnight Shipping* 1-2 business days $30 USD

INTERNATIONAL:

If you live outside of United States of America, please make your order by phone at 1 888 880 7071, or by email at info@khushclothing.com .We wii be more than happy to process your order!!! Duties and taxes assessed by customs are responsibility of the customer.

INTERNATIONAL ESTIMATED DELIVERY TIME PRICE

International Standard 5-15 business days $45 USD
Shipping via USPS Duties Flat Rate
and taxes assessed by
Customs are responsibility
of the customer.

PLEASE SEE BELOW THE ANSWERS FOR OUR MOST FREQUENTLY ASKED QUESTIONS.

United States Shipping

ORDERS & PAYMENTS

Orders with Ground Shipping can take 2-3 business days to be processed and shipped. Expedited orders placed before 10:00 AM PT (1:00 PM ET) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

Ground Shipping is a flat rate of $7.95, and orders over $100 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Ground Shipping are typically shipped within 2-3 business days and arrive in 7 to 10 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.

Yes! We offer Expedited Shipping options! Expedited Shipping is only valid for orders shipped within the Continental United States. Please contact customer service if you would like an expedited shipping quote for Alaska or Hawaii.

2ND DAY AIR
2nd Day Air is a flat rate of $20. All 2nd Day Air orders confirmed before 10:00 a.m. PT (1 PM ET) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PT (1 PM ET) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PT (1 PM ET) will be shipped on the following Monday (excluding holidays).

3 DAY SHIPPING
3 Day Shipping is a flat rate of $10. All 3 Day Shipping orders confirmed before 10:00 AM PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PT (2 PM ET) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PT (1 PM ET) will be shipped on the following Monday (excluding holidays).

OVERNIGHT SHIPPING
Overnight Shipping is a flat rate of $20. All Overnight orders confirmed before 10:00 AM PT (1 PM ET) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PT (1 PM ET) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PT (1 PM ET) will be shipped on the following Monday (excluding holidays).

Orders are typically shipped within 2-3 business days, and standard Ground Shipping orders arrive in 7 to 10 business days. You will be emailed a tracking number once your order has been shipped to track your package. For orders shipped outside of the continental United States please allow 8-21 business days for delivery.

Expedited orders will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 10 AM PT (1 PM ET) will be shipped out the same day. Orders placed after 10 AM PT (1 PM ET) will be processed and shipped the following day.

For example, a 3 day Shipping order placed on Monday after 10 AM PT (1 PM ET) will be processed and shipped out on Tuesday. Wednesday will be the first day of shipping, and it will arrive on the third day, Friday. If you have any questions, please refer to our shipping estimation guide during checkout or contact us
at 1 888 880 7071 or by email at info@khushclothing.com

We ship to APO/FPO and PO Boxes with standard shipping for $7.95 Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 4-10 business day Ground Shipping. Please contact our customer service department at 1-888 880 7071, or by email at info@khushclothing.com with your request, and we will be able to assist you in placing your order.

Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package at www.ups.com. If your order is shipped via USPS, you can view the progress by tracking your package at www.usps.com.

Yes! We offer Free Return Shipping! Contact us at 1 888 880 7071, or by email info@khushclothing.com no later than 15 days of the original shipping date in order to get your free return. If any items are returned after 15 days of receipt, a return shipping charge of $7.95 will be assessed. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.

To save on shipping, time, and packaging materials, you can return items from multiple orders in one package as long as you include the corresponding copy of its invoice for each item inside the package.

If you have entered an incorrect shipping address, please call our customer service department as soon as possible (toll free US/CAN) 1 888 880 7071, or email us at info@khushclothing.com, so that we can correct your address. Once your package has shipped, UPS charges an $7.95 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.

We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Service department at info@khushclothing.com or call us (toll free US/CAN)
1 888 880 7071

You will be charged shipping and handling only once. There are no additional shipping charges for backordered items that ship separately from the original order. Backordered items are sent via Ground Shipping.

KHUSH CLOTHING RETURNS & EXCHANGES

At Khush Clothing returns are pretty easy!
Please contact our customer service department at 1 888 880 7071 (toll free US/CAN), or by email info@khushclothing.com within 15 days of the original shipment date, and we will cover the cost of your return and send you a UPS/USPS label by email for you to stick on your pack and ship it back to us! All returns and exchanges must be made within 15 days of purchase.

  • Must be sent within 30 days of the original shipment date
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • All items must be in original condition.
  • Items must be unworn, unwashed, and unaltered, with the hygienic liner intact, and with the original Khush Clothing product hang tags attached.
  • Items returned with obvious use, make up, deodorant, perfume, or similar product stains may be subject to refusal.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • Final Sale items cannot be returned, refunded or exchanged.
  • Gift Card cannot be returned, refunded or exchanged.
  • Jewelry are not exchangeable.
  • Returned Jewelry with signs of use, or being wet, are non-refundable.
  • Original shipping is non-refundable.

Please allow 14 business days from the return delivered date. You will receive an email confirmation once your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your banking institution, it may take a few days to post the funds to your credit card

You will receive an email confirmation once the return has been fully processed.

  • Please contact our customer service at 1 888 880 7071 (toll free for US & Canada), or email us at info@khushclothing.com
    Our customer service representatives will help you with your exchange.
  • You can also return items via an insured mail service of your choice to:

KHUSH CLOTHING INC.
658 S VENICE BLVD #2062
VENICE, CA 90291
USA

Please allow 14 business days from the return delivered date. You will receive an email confirmation once your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your banking institution, it may take a few days to post the funds to your credit card account. Original shipping charges are non-refundable.

Unfortunately, our system is set up so that we can only apply one Promo Code per order.

ORDERS & PAYMENTS

For your convenience, we have express checkout available online. If you prefer to place a phone order or have any questions concerning your order, please contact our customer service (toll free number US/CAN) 1 888 880 7071, or by email info@khushclothing.com and we will help you to place your order.

We display all prices in USD. When placing an order online, you will want to take into consideration the conversion from USD to your country’s currency. Depending on your country’s currency, the price paid at checkout may differ from the amount deducted from your bank account.

We accept Visa, MasterCard, American Express Card, and PayPal. For international orders, you must have a verified PayPal account to complete your purchase.

We do accept these forms of payment. Please contact our customer service team place by phone (toll free number US/CAN 1 888 880 7071, or email us info@khushclothing.com in order to place your order, and you will receive an email from us with the order number and info.

We are required to collect a California sales tax of 7.25%. All orders shipped to California addresses will be charged this tax.

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 1-2 business days for processing and may be subject to payment verification.
Check the current status of your order history by clicking on MY ACCOUNT button at the top bar on the first store page.

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the UPS or USPS tracking number for your package.

Here at Khush Clothing, we work hard to process your order as quickly as possible. We recommend thoroughly reviewing all information prior to submitting your order.

If your order is in a pending status, we may be able to make modifications, shipping changes. or cancel your order. Please contact our customer service team immediately at 1 888 880 7071, or by email info@khushclothing.com if you require a change.

Once an order has been processed, we are unable to change the contents of your order. However, shipping changes may still be made via phone at 1 888 880 7071

Once an order has been shipped, we are unable to change the contents of your package or the method of shipping. Address corrections may still be possible depending on the destination of the package. Additional fees may apply. Please call us immediately at 1 888 880 7071.

At this time we accept Mastercard, Visa and American Express Card. For international orders, you must have a verified PayPal account to complete your purchase.

We offer many promotional codes on our Facebook, Instagram and Twitter pages. Like, follow, and sign up now to be the first to know about our sales and promotions! We also offer a 10% discount promo code for customers who sign up for our email.

We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at 1 888 880 7071 for assistance.

ACCOUNT HELP

Please subscribe to our list on the pop-up when you first enter on the online store. Subscribing to Khush list you will also get a 10% discount to get yourself something new and always be the first to know about new arrivals, exclusive look books, special offers & more!

You may unsubscribe anytime by pushing unsubscribe located on the bottom of the Newsletter received on your email.

SIZING & FITTING

Please follow the help of our Size Guide by clicking on Size Guide button on found each product page.

Please be aware that most of our clothing is women’ sizing, which runs Extra Small (XS), Small (S), Medium (M), Large (L). Refer to our Size Guide chart to determine the best size for you.

We have a pretty easy Size Chart with measurements tips in order for you to determine your size. Please click on the size chart button of the product you desire and follow our instructions of measurement.

STILL HAVE QUESTIONS?

Please contact us by calling our Customer Service at 1 888 880 7071,
or email us at info@khushclothing.com.

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